Privacy Policy

Effective Date: July 2026.

Welcome to Lussurio Casino (lussurio-casino.co). The protection of your personal data is our top priority. Below, we inform you in detail about how we collect, process, and protect your data when you use our website and services in Canada. We strictly adhere to applicable data protection regulations and industry standards.

Controller and Data Protection Officer

Data Controller

The party responsible for data processing on this website within the meaning of applicable data protection laws is:

Data Protection Officer

If you have any questions regarding data protection, the exercise of your rights as a data subject, or the correction of your data, you can contact our Data Protection Officer directly at any time using the email address above.

Principles of Data Processing

We process personal data of our users only when necessary to provide a functional website as well as our content and services (in particular, online gambling and related transactions). The processing of personal data is regularly carried out only with the user's consent or when permitted by legal provisions.

The categories of data processed by us include:

  • Master Data: First name, last name, date of birth, gender.
  • Contact Data: Email address, phone number, residential address.
  • Account and Financial Information: Payment methods (e.g, Interac, credit cards, e-wallets, cryptocurrencies), transaction histories.
  • Identification and Verification Data: Identity documents as part of the Know Your Customer (KYC) process, as well as age and identity checks.
  • Usage and Technical Data: IP address, date and time of access, browser type, operating system, device information.

Legal Bases for Processing

The processing of your personal data is based on the following legal principles:

  • Consent: You have given us your consent to process your personal data for one or more specific purposes (e.g, receiving marketing newsletters).
  • Performance of a Contract and Pre-contractual Measures: Processing is necessary for the fulfillment of a gambling contract or for the implementation of pre-contractual measures (e.g, registration, account management, payment processing).
  • Legal Obligation: We are subject to numerous legal requirements, including anti-money laundering regulations, tax obligations, and commercial retention duties.
  • Legitimate Interests: Processing is necessary to protect our legitimate interests or those of third parties (e.g, fraud prevention, ensuring IT security, system optimization), provided your interests or fundamental rights do not override them.

Data Collection When Visiting Our Website (Log Files)

Each time our website is accessed, our system automatically collects data and information from the computer system of the calling device.

The following data is collected:

  • Information about the browser type and version used.
  • The user's operating.
  • The user's internet service.
  • The user's IP address.
  • Date and time of access.
  • Websites from which the user's system accesses our website (referrer).
  • Websites accessed by the user's system via our.

Storage in log files is done to ensure the functionality of the website. In addition, the data helps us optimize the website and ensure the security of our information technology systems. No evaluation of the data for marketing purposes takes place in this context. The legal basis for the temporary storage of data and log files is our legitimate interest in maintaining website security.

Registration and User Account

To use the games on Lussurio Casino, you must create a user account. During registration, we collect the following mandatory information:

  • First and last name.
  • Date of birth.
  • Residential address and postcode.
  • Valid email.
  • Username and password.

This data is collected to establish and perform the contract for the use of our platform. Without this information, you cannot open a gaming account.

Identity Verification and Anti-Money Laundering (KYC)

As a regulated online gambling provider, we are legally required (in particular under anti-money laundering regulations and international regulatory standards) to verify the identity of our players.

  • KYC Process (Know Your Customer): We require you to submit identity documents (e.g, driver's license, passport) and proof of address (e.g, a recent utility bill or bank statement).
  • Purpose: These measures serve to protect against fraud, prevent money laundering and terrorist financing, and comply with age protection laws.
  • Legal Basis: The processing of this data is carried out to fulfill legal obligations and compliance standards.

Payments and Transaction Data

For deposits and withdrawals at Lussurio Casino, we work with licensed payment service providers.

  • Payment Methods: For customers in Canada, we offer popular and secure payment methods, including Interac, credit cards (Visa, Mastercard), selected e-wallets, and cryptocurrencies.
  • Collected Data: When executing a transaction, we collect payment details such as transaction amount, timestamp, payment method used, and transaction IDs. Credit card numbers are generally not stored in full by us, but are processed directly through certified payment service providers in compliance with PCI-DSS standards.
  • Legal Basis: Processing is necessary for the fulfillment of the payment contract and compliance with statutory retention obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user-friendliness, analyze traffic, and provide personalized content.

Types of Cookies

  • Necessary Cookies: These cookies are strictly necessary for the technical operation of the website (e.g, session cookies to manage your login).
  • Functional Cookies: They enable the website to remember entries you have made and provide enhanced features.
  • Analysis and Statistics Cookies: They help us understand how visitors interact with the website by collecting and reporting information anonymously.
  • Marketing Cookies: These are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

Consent and Control

During your first visit to our website, you will be informed about the use of cookies via a cookie banner and asked for your consent. You can adjust or revoke your cookie settings at any time through the appropriate options in your browser or via our cookie manager.

Player Protection and Responsible Gambling

The protection of minors and vulnerable players is a central concern of Lussurio Casino.

  • Age Verification: We perform strict age checks to ensure that no minors (under 19 years of age, or 18 depending on the province) gain access to our services. Should we discover that a minor has transmitted personal data, we will delete this data immediately and block the account.
  • Problem Gambling Prevention and Support: As part of responsible gambling, we document deposit limits, loss limits, self-exclusions, and timeouts. If signs of problematic gambling behavior are detected, we process this information to protect the player. In Canada, specialized support services are available for affected players, such as the Responsible Gambling Council (RGC) or ConnexOntario (Phone: 1-866-531-2600) for free and anonymous assistance.
  • Legal Basis: This data processing is carried out to fulfill legal requirements and as part of our legitimate interest in player protection.

Disclosure of Data to Third Parties

Transfer of your personal data to third parties generally only takes place if:

  • You have given your express consent.
  • The transfer is necessary for the establishment, exercise, or defense of legal claims, and there is no reason to assume that you have an overriding legitimate interest in the non-disclosure of your data.
  • There is a legal obligation (e.g, to law enforcement authorities, tax authorities, or compliance officers).
  • This is necessary for the execution of the contractual relationship with you (e.g, disclosure to payment service providers, IT service providers, and hosting providers).

Data Processing Agreements

Where we use service providers as data processors, we remain responsible for the protection of your data. These service providers are carefully selected, contractually obligated, and regularly monitored.

Data Transfer to Third Countries

To the extent that we transfer data to countries outside of Canada or the European Economic Area (EEA), this is done strictly in compliance with legal provisions and appropriate safeguards to ensure an adequate level of data protection.

Retention Period and Deletion of Data

We store your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by statutory retention periods.

  • Gaming Account Data: After your account is closed, your data is archived in accordance with statutory requirements (in particular tax and anti-money laundering retention obligations, which prescribe retention periods of up to 10 years) and deleted irrevocably once these periods expire.
  • Log Files: Technical log data is generally deleted or anonymized after a maximum of 30 days, unless a security incident requires longer retention for evidentiary purposes.

Your Rights as a Data Subject

As a data subject, you have comprehensive rights that you can assert against Lussurio Casino at any time:

  • Right of Access: You have the right to request confirmation as to whether we process personal data concerning you and to obtain access to that data.
  • Right to Rectification: You have the right to request the immediate correction of inaccurate or incomplete personal data stored by us.
  • Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data, provided processing is not required to fulfill a legal obligation or establish legal claims.
  • Right to Restriction of Processing: You have the right to request the restriction of processing your data.
  • Right to Data Portability: You have the right to receive your data that you provided to us in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your data based on legitimate interests for reasons arising from your particular situation.
  • Right to Withdraw Consent: Consent once given can be revoked at any time with effect for the future.
  • Right to Lodge a Complaint: You have the right to file a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates applicable privacy laws.

To exercise your rights, an informal notification by email to: [email protected] is sufficient.

Data Security

We implement appropriate technical and organizational security measures based on state-of-the-art standards to protect your personal data against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons. Our website uses SSL/TLS encryption, recognizable by the HTTPS prefix and the padlock symbol in your browser's address bar, to ensure the confidentiality of data transmission.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy so that it always complies with current legal requirements or to reflect changes to our services in the privacy policy. The current version of this policy will apply to any future visits.